Privacy policy

Falcon Fishing operates this store and website—including all related information, content, features, tools, products, and services—to provide you, the customer, with a curated shopping experience (the “Service”). Falcon Fishing is powered by Shopify, enabling us to provide the Service to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction via the Service, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any part of the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified such that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Service, your location, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card numbers, debit card numbers, financial account numbers, payment card information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information includes items you view, place in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us include information you provide when communicating with us—for example, when submitting customer support inquiries.
  • Device information includes details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information includes details regarding your interaction with the Services, such as how and when you interact with or access the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide your personal information to us;
  • Automatically through the Services, including from your device when you use our products or services or visit our website, as well as through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you notifications regarding your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to customize and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertisements, and promotions via email, text message, or postal mail, as well as displaying online advertisements for products or services within the Services or on other websites, based on items you have previously purchased or added to your shopping cart, as well as other activity within the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action regarding potential fraudulent, illegal, harmful, or damaging activity; maintain public safety; and secure our services. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account credentials. We strongly advise against sharing your username, password, or other access details with others.
  • Communicating with you. We use your personal information to provide customer support, respond to you, deliver effective services, and maintain our business relationship with you.
  • Legal basis. We use your personal information to comply with applicable laws or respond to lawful legal processes—including requests from law enforcement or government agencies—to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising via third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your location, you may have the right to direct us not to share information about you for the purpose of displaying targeted advertising and marketing based on your online activity across various merchants and websites.
  • When you direct or request us to, or consent to, the disclosure of certain information to third parties—such as for product delivery or through your use of social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with business transactions such as mergers or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify—as well as third parties that may be located in countries other than your own—to provide services to you. In addition, to help protect, develop, and improve our business, we use certain advanced Shopify features that combine data and information obtained from your interactions with our Store, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal information collected regarding your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information via the Shopify Privacy Portal link.

Third-Party Websites and Links

The Services may provide links to other websites or online platforms operated by third parties. If you follow a link to a site not affiliated with or controlled by us, you should review its privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas—including information shared on third-party social networking platforms—may also be visible to other users of the Services and/or users of those third-party platforms, without restriction regarding its use by us or by third parties. The inclusion of such links does not necessarily imply any endorsement of the content on those platforms, or of their owners or operators, except as disclosed within the Services.

Children's Data

This Service is not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that such information be deleted. As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure while in transit. We advise against using insecure channels to transmit sensitive or confidential information to us.

The length of time we retain your personal information depends on several factors, such as whether we need the information to manage your account, provide the Service to you, comply with legal obligations, resolve disputes, or enforce our contracts and other applicable policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute; they may apply only in certain circumstances and, in specific cases, we may deny your request as permitted by law.

  • Right to Access / Know. You may have the right to request access to the personal information we hold about you.
  • Right to Delete. You may have the right to request that we delete the personal information we hold about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you can choose not to receive them at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

You may exercise any of these rights through the Service or by contacting us using the details provided below. To learn more about how Shopify uses your personal information and any rights you may have—including rights regarding data processed by Shopify—you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint regarding how we process your personal information, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the details set out below, or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom (where applicable), unless the data transfer is made to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us via WhatsApp at (+62)8218038022.